Frequent Asked Questions

Q: What file format do you require for printed projects?

A: We require vector format files (Ai, PDF or Eps)

Q: Will You help us create a mock-up for our custom product?

A: Certainly! Our specialized team of designers will produce your mock-up at no cost. We offer unlimited revisions until you are completely satisfied with the final result. Please be aware that we do not provide graphic design services such as logo creation. Clients are responsible for supplying their own logos. If you require a complete overhaul of the artwork or enhancements to logos and images, an additional fee will apply.

Q: What is the main difference between the Iron Horse Tent and Aluminum?

– Iron Horse is made of Galvanized steel other is 100% Aluminum

– Depending on model, one is sturdier than the other

– Upgraded pull-pin locking system, for safety

– Redesigned foot pad for increased stability and holding of tent support systems

– Toggle leg adjustments

Q: Why are your prices so low?

A: At Outlet Tags, we are committed to providing top-notch quality while maintaining the lowest possible prices for our valued customers. We believe that this is what our customers deserve, as opposed to other companies that inflate their prices for the sake of profits. By keeping our overhead costs low, we are able to achieve this goal. Moreover, we offer a Price Matching program along with an additional 5% discount, so you can rely solely on Outlet Tags for all your canopy needs.

Q: What is the turn-around time for custom canopies?

A: Production time is 7-10 business days. Production time also depends on the quantity and the package you choose.

Q: How long does shipping take?

A: Shipping to eastern provinces normally takes 2-3 business days, while shipping to western provinces takes 5 business days.